This policy explains how Hindusthan Solar Energy ("we", "us"), of 24/1/4 B, G.T. Road, P.O. Bhadrakali, Dist. Hooghly, West Bengal - 712232, processes personal data of visitors and prospective customers, in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India. For the purposes of the Act, we are the Data Fiduciary.
1. Data we collect
When you submit an enquiry or request a site survey, we collect:
- Your name, mobile number and (optionally) email address
- City or PIN code of the premises
- Approximate monthly electricity bill, connection type and preferred plant size / system type
- Your IP address, held only briefly (as a one-way hash) to limit spam and abuse
During a survey or installation we may additionally need your address, electricity consumer number, recent bill, roof ownership documents and ID/bank details required for the PM Surya Ghar application. We collect these only when you choose to proceed.
2. Why we use it (purposes)
- To contact you about your enquiry and schedule a site survey
- To prepare technical proposals and quotations
- To assist with subsidy registration and DISCOM (WBSEDCL / CESC) net-metering applications, on your instruction
- To provide after-sales service and warranty support
- To protect our website against spam and misuse
We process your data on the basis of your consent, given by ticking the consent box on our forms, and for limited legitimate uses permitted by the DPDP Act. We do not use your data for purposes unrelated to the above without fresh consent.
3. Sharing
We do not sell your data. We share it only with: (a) the DISCOM and government portals as required for your application, (b) installation and logistics partners who need it to serve you, and (c) hosting and communication providers acting on our instructions. If you tap the WhatsApp link after submitting a form, details you choose to send are handled by WhatsApp under its own terms.
4. Retention
Enquiry data is kept only as long as needed for the purposes above, and for customers for the duration of the warranty and applicable legal or tax requirements. Unconverted enquiries are deleted or anonymised within a reasonable period, or earlier when you withdraw consent.
5. Security
We use reasonable safeguards including encrypted transport (HTTPS), delivery of enquiries to a restricted company mailbox, CSRF and spam protection, and limited staff access. No online system is perfectly secure; we will notify you and the Data Protection Board where the law requires in the event of a personal data breach.
6. Your rights
Under the DPDP Act you may:
- Request a summary of the personal data we hold and how it is processed
- Request correction, completion or updating of your data
- Request erasure of your data when it is no longer needed
- Withdraw your consent at any time (this will not affect past lawful processing)
- Seek grievance redressal and nominate another person to exercise your rights in the event of death or incapacity
If you are under 18, a parent or lawful guardian must give consent on your behalf.
7. Cookies
We use a single, strictly necessary session cookie to protect forms from cross-site request forgery. We do not use advertising cookies on this website. Embedded third-party content (Google Maps, fonts, icon libraries) may set their own cookies under their own policies.
8. Grievance & contact
To exercise your rights or raise a complaint, write to our Grievance Officer at info@hindusthansolar.in, call +91 90000 00000, or write to 24/1/4 B, G.T. Road, P.O. Bhadrakali, Dist. Hooghly, West Bengal - 712232. We aim to respond within 7 working days. If unresolved, you may approach the Data Protection Board of India.
9. Changes
We may update this policy from time to time. The latest version is always published on this page.